### Dealing with Complaints to The Law Society

WEBINAR
Dealing with Complaints to the Law Society -
What Every Lawyer Needs to Know!

May 17, 2012

Chances are that someone will submit a complaint against you at some point in your career - that’s an unfortunate reality. Be sure you’re prepared to handle this often heart-stopping turn of events with grace and professionalism. Taking the right steps from the beginning can make a significant difference in how, or even if, a complaint proceeds.

Join us for this webinar facilitated by those in the know for answers to these questions and more:

• What process follows once the Law Society receives a complaint?
• What are the important dos and don’ts to keep in mind when responding to a complaint?
• What are the critical Law Society Rules and Code of Professional Conduct provisions that must be considered when a complaint comes your way?

Presenters:
Leah Kosokowsky, Director of Complaints Resolution, The Law Society of Manitoba
Richard Porcher, Director of Admissions, The Law Society of Manitoba

CPD hours: 1
EPPM hours: 1

Price: $40.00 + GST =$42.00